Refunds

Refund eligibility is based on the time remaining before the scheduled experience start in Asia/Kolkata:

• 7 days or more: 100% of the package payment.
• 72 hours to less than 7 days: 50% of the package payment.
• Less than 72 hours, after the start, or a no-show: no refund.

If Vaibhavi cancels and no suitable replacement date is accepted, the full package payment will be refunded. Duplicate payments and verified charges for orders that were not created will also be refunded in full.

Comparable public-venue substitutions, route-order changes, or a shorter route caused by a guest's late arrival do not qualify for a refund. Costs paid directly to venues, ticketing providers, transport operators, restaurants, or other third parties are outside the package payment and must be taken up with that provider.

Request a refund by emailing hello@itsvishaka.com with your booking reference and checkout email. The request timestamp determines the applicable window.

Approved refunds are submitted to the original payment method within 7–10 business days. Your bank or payment provider may take additional time to display the credit. This policy does not limit any mandatory consumer rights that apply under law.