Booking Policy

Vaibhavi (ITS VISHAKA) sells fixed-price guided experiences at public venues in and around Bhopal. Each package lists its duration, guest capacity, package price, inclusions, and exclusions before checkout.

A booking is confirmed only after Razorpay reports a successful payment and a confirmation reference is issued. The person booking must provide an accurate name, email address, phone number, guest count, and any relevant accessibility or dietary information.

After payment, every booking includes a short complimentary planning call to confirm preferences, pace, and the public meeting point. You also receive a written itinerary before the experience. The planning call is part of fulfilling your booked experience — it is not a separately sold conversation product.

Package prices cover itinerary planning, the planning call, and Vaibhavi guiding for up to the stated number of guests. Food, drinks, entry tickets, transport, parking, shopping, and other third-party charges remain the guest's responsibility unless the package explicitly includes them.

The confirmation will provide or arrange a public meeting point. Venue closures, weather, traffic, safety conditions, or accessibility needs may require a comparable stop, route-order change, or reschedule. These adjustments do not convert the booking into a different type of service.

Please arrive on time. A late arrival may shorten the route so the confirmed finish time can be respected. Requests involving harassment, illegal activity, or moving the service outside the confirmed public itinerary will be refused and may be treated as a guest cancellation.

Cancellation, rescheduling, and refund eligibility follow the published Cancellation & Rescheduling and Refunds policies in effect when the booking is made.